Admin panels › Product details
Order Messaging
Three pieces of text that travel with this product after somebody buys it, each landing somewhere different. 2 parts.
Quick links
Where to find it:WP Admin › EasyCart › Products › open a product › Order Messaging
After the purchase
The notes and their uses
Where each note appears, and what is worth putting in one.
The three notes
Text that travels with this product when somebody buys it
no stored settingsA product can carry three pieces of text that appear after purchase rather than before it. Each is a full editor, so it can hold links, lists and images, and each lands somewhere different.
The Receipt Page Note shows on the order-complete page when this product is purchased: the moment of highest attention and the shortest memory.
The Order Email Note is added to the order confirmation email. This is the one people keep and search for later, so anything they will need again belongs here.
The Order Details Note shows in the customer’s account, on the order details view, which is where a customer goes back to look at an order weeks later.
💡 Note: The email note and the order details note can both be found again later. The receipt page note is seen once, straight after checkout.
What to put in them
The cases where a per-product note saves a support message
no stored settingsThese notes are for what is true of one product and not the rest of your catalog, where putting it in a store-wide email template would confuse everybody who bought something else.
Typical uses: care or assembly instructions, a licence key or activation step, a warning that a made-to-order item takes three weeks, collection instructions for something too large to post, allergen or safety information, or what happens next on a service or booking.
The test is simple. If buying this product reliably produces the same question a few days later, the answer belongs in the order email note, and the question stops arriving.
💡 Note: Wording that applies to every order belongs in the email templates under Settings › Emails & Documents › Email rather than being repeated on each product.
Keep going
Related panels
Order email templates and senders.
The customer account where the order details note shows.
Downloads and subscriptions, which often need a note.
The receipt wording these notes sit alongside.
The product description, which is read before buying.
Customer order notes, which travel the other way.
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