Settings › Emails & Documents
Email Settings
How mail leaves your site, who it comes from and what it looks like. 7 sections covering deliverability, senders and branding, order and account email and the test tools, with every setting named in plain language and its factory default beside it.
Quick links
Where to find it:WP Admin › EasyCart › Settings › Emails & Documents › Email
Getting mail delivered
Sending and senders
Whether delivery goes through WordPress or the built-in mailer, who your email appears to come from, and the tools that tell you whether any of it is arriving.
Deliverability
Delivery rate, pre-flight checks and the send log
no stored settingsNo settings here, just tools. The panel reports how your recent mail actually performed, runs pre-flight checks against your sender configuration, and gives you a button to send a test email and see the result on screen and in the email log. It also shows the retry queue: what is waiting, how many attempts each message has had and when the next one is due, with buttons to send the queue now or retry a single email. There is a simulated failure test too, which never touches customer mail. Start here when email is not arriving, before changing anything below.
💡 Note: For a step by step walkthrough, see How to Fix Order Emails Going to Spam or Missing.
Sender
How mail leaves the site and how every email is branded
11 settingsSend method
How mail actually leaves the site. WordPress mail hands delivery to WordPress, which means any SMTP or mail API plugin you already run takes over, and that is the recommended setup because those plugins exist to solve deliverability properly. The built-in mailer sends straight from this server instead, with its own optional SMTP settings per email type further down.
Store notification addresses
Every order, refund, stock, review and new-account email is copied to these addresses. Separate several with commas, or leave it empty to get no copies at all. This is the store’s own inbox rather than the customer’s, so put the address somebody actually reads here.
Email logo
Shown at the top of every EasyCart email, and on any document whose profile has no logo of its own. Pick an image from the Media Library or paste its URL. The three settings below control how big it is and where it sits, so the file itself no longer has to be cut to size.
Logo width
The widest the logo may be, as a share of the email. 100 fills the full width. Around 40 suits a typical wordmark; a square badge usually looks right nearer 20. The logo is only ever scaled down, never stretched past its own size.
Logo height limit
A ceiling in pixels, so a tall logo cannot push the order details below the fold on a phone. 0 lifts the limit and lets the width setting alone decide.
Logo position
Left, center or right at the top of every email. Center is the safe choice; left tends to match emails that open with a letter-style greeting.
Store address
Your postal address, printed in the footer of receipts, shipped emails, packing slips and the other documents when their profile has Store address switched on. Profiles live on Settings › Emails & Documents › Documents. Several jurisdictions expect a real business address on commercial mail, and a packing slip with a return address saves a support email.
Email signature text
Closing text at the foot of every automatic email. Your postal address, support hours, a thank-you. Worth filling in: several jurisdictions expect a real business address on commercial mail, and it is the natural place to tell people how to reach a human.
Email signature image
An image placed under the signature text. Useful for a scanned signature, a small badge or a seal. Keep it light, since it is added to every email you send.
Signature image width
The widest the signature image may be, as a share of the email. 100 lets it use the full width; a scanned signature usually looks right at 30 to 40.
Signature image height limit
A ceiling in pixels for a tall image such as a seal or a stacked badge. 0 means no limit, so the width setting alone decides.
⚠️ Careful: Both sender addresses, order emails and account emails, ship with a placeholder that is not yours, and the store notification addresses start empty, so the store gets no copies. Until you change them your receipts are sent from an address you do not control, which is the quickest way into a spam folder. Set all three before you take a real order.
What customers receive
Orders, invoices and accounts
Receipts and refunds, where the PDF invoice settings went, and the password, activation and cart reminder mail that comes from your account address.
Order emails
Receipts, invoices, refunds and store notifications
12 settingsOrder emails come from
The sender shoppers see on receipts, invoices and refunds. Write it as Store Name <orders@yourdomain.com> to show a name rather than a bare address. It must be on a domain you control, because sending as an address you do not own is the fastest route to the spam folder. The factory value is a placeholder.
Send order emails over SMTP
The built-in mailer connects to the SMTP server below instead of handing the message to PHP mail on this server. Almost always an improvement: mail sent directly by a web server is frequently rejected or silently dropped because nothing vouches for it.
SMTP host
Your mail provider’s outgoing server, such as smtp.yourprovider.com. Take it from your provider’s own documentation rather than guessing from your mailbox address.
SMTP port
Usually 465 for SSL, 587 for TLS, or 25 for no encryption. The port and the encryption setting below have to agree with each other and with what your provider expects.
SMTP encryption
Match whatever your provider lists against the port above. A mismatch between port and encryption is the single most common reason SMTP sending fails, and the failure is usually silent, so check this first when emails stop arriving.
SMTP username
Often the full mailbox address rather than just the part before the at sign. Again, follow your provider’s documentation.
SMTP password
Only ever sent from your server to your SMTP provider. If your provider offers app passwords, use one here rather than your main account password, so revoking it later does not lock you out of your own mailbox.
Show the shopper’s email address on receipts
Adds the customer’s own email address beside their order details on receipt and refund emails. Handy when receipts get forwarded around an office and somebody needs to know which account placed the order.
Product images on receipts
Each line shows its product image on receipt, invoice, gift card and refund emails, and on the printable receipt. Makes an order instantly recognisable, at the cost of a heavier email. Turn it off if you sell things that all look alike, or if your images are large.
Customer upload links in admin emails
Controls who can open files that shoppers uploaded with their order. Sign-in required keeps them to administrators and order managers. A private link lets anyone holding the notification email download the file until the link expires, which is convenient for passing work to a printer or supplier, and correspondingly less private. Shopper receipts never carry these links either way, and switching back to sign-in required cancels every private link already sent.
Link expires after
How long a private link keeps working. Shortening it also shortens links you have already sent, so reducing this can break a link a supplier was relying on. Choose the shortest window that suits how you actually work.
Next order number
Order numbers count up from here. It can be raised but never lowered, because lower values would collide with orders you already have, and the database simply ignores them. This is the same setting that appears on the Checkout panel.
💡 Note: If you already run an SMTP or mail API plugin, leave the send method on WordPress mail and let that plugin do its job. The SMTP fields here belong to the built-in mailer and are only used when you have chosen it. For a step by step walkthrough, see How to Set Up Order Emails and Documents.
PDF invoices
Now set up on Settings › Documents
no stored settingsPDF invoices moved. The invoice and receipt PDF is a document now: its business details, file name, paper size and heading, which emails carry it and what it shows are all on Settings › Emails & Documents › Documents, under Invoice PDF, with a live preview. Existing settings carried over, so nothing needs re-entering. This panel stays as a signpost, with an Open Invoice PDF link.
💡 Note: The PDF invoice, and what every receipt, shipped email and packing slip shows, is now covered in Settings › Emails & Documents › Documents.
Account emails
Password resets, account activation, abandoned cart reminders and new-account alerts
8 settingsAccount emails come from
The sender shoppers see on password resets, account activation and abandoned cart reminder emails, and the address their replies go to. Written as Store Name <help@yourdomain.com> to show a name. Point it at a monitored address rather than a no-reply one, because people reply to password emails when they are stuck and to cart reminders when they have a question before buying.
Send account emails over SMTP
The built-in mailer uses the SMTP server below for account emails instead of PHP mail. These are the emails people need most urgently, since somebody locked out of their account is waiting for one, so reliable delivery matters more here than anywhere.
SMTP host
Your mail provider’s outgoing server for account mail. It can be the same as the order one or a different mailbox entirely.
SMTP port
Usually 465 for SSL, 587 for TLS, or 25 for no encryption, matching the encryption setting below.
SMTP encryption
Match what your provider lists for the port above. As with order mail, a port and encryption mismatch is the usual cause of silent failure.
SMTP username
Often the full mailbox address. Follow your provider’s documentation.
SMTP password
Only sent from your server to your SMTP provider. Use an app password where one is available.
Tell me when someone registers
Sends a note to your store notification addresses whenever a shopper creates an account. Useful on a trade store where new accounts need approving or vetting; noisy on a busy retail store where registrations are routine.
💡 Note: Account emails are the ones people wait for. Somebody locked out of their account cannot get back in until a reset arrives, so if you configure SMTP anywhere, configure it here. Abandoned cart reminders go out from this address too, and each one is logged. New account alerts are also controlled from Settings › Store › Accounts, and the reminders themselves from Abandoned Carts.
Checking and wording
Tests and phrasing
Sending yourself the emails a subscriber would get, and editing the words used on the receipt.
Subscription emails
Send yourself the emails a subscriber gets, built from a real subscription when you have one
1 settingSend test emails to
Every Send test button on this page sends to this address. Leave it empty and tests go to your own WordPress address. Point it somewhere else when you want to check how the mail looks in a different client, or when somebody other than you is doing the checking.
Receipt wording
Phrases in the order receipt email and on the order-complete page, in the store language
no stored settingsNo settings here either. This panel links through to the phrases used in the order receipt email and on the order-complete page, edited in your store language rather than stored as options. Use it to change wording without touching a template.
Keep going
Related panels
What receipts, shipped emails and the PDF invoice show.
Registration, activation and the alerts that pair with account email.
Order numbering and the customer uploads these links point at.
Gateway logging, for tracing what happened alongside the email log.
Every storefront and email phrase, editable.
The subscriptions behind the trial, renewal and failure emails.
Delivery and webhook entries recorded for troubleshooting.
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