How-to › Checkout, orders and customers
What Customers See in My Account
A tour of the customer side of your store: the account menu, the dashboard, orders as cards, each order’s page, downloads, signing in and how guests find their order. 13 parts.
Quick links
Where to find it:Your store › Account page
Before you start
What customers get
Where My Account lives and what it holds.
How My Account works
One account area, free in every store
Where it lives. Your account page holds the [ec_account] shortcode. Customers sign in there, and everything below opens on that page. It is all in the free plugin.
What customers get. A dashboard, their orders as cards with pictures and a status, each order on its own page with a printable receipt, their addresses, details and password, their downloads and, if you allow it, their subscriptions. Guests who ordered without an account can still reach their order.
This look applies to the standard account page, on any theme. Account pages built with the Elementor account widgets keep their own, older look (see the last part).
💡 Note: Registration, email confirmation and password resets are in How to Let Customers Manage Their Account.
Signed in
The account pages
The menu, the dashboard, orders, an order’s page, the forms, subscriptions and downloads.
The menu and breadcrumbs
Beside every page, tabs on a phone
One menu sits beside every signed-in page: Account dashboard, View orders, Manage subscriptions (when you allow it), Billing information, Shipping information (when your store ships), Basic information, Change password and Sign out. Each item has an icon and the page shown is marked. Links other plugins add to the account menu join it.
When the account area is narrow the menu becomes a row of tabs above the page, and on a phone one row that scrolls sideways, with the current tab brought into view.
Breadcrumbs above each page lead back: My account / Orders / Order #1024. On a phone they shrink to one link back to the page above. An order’s and a subscription’s own page leave the menu out and use the whole width, with the breadcrumbs as the way back.
The dashboard
Recent orders, downloads and the account at a glance
It opens with Welcome back, [name], with the customer’s first name. Recent Orders shows the last five as cards: the status, the total, who it ships to and the order number, with View Details and Print Receipt, then each item with Buy Item Again. VIEW ALL ORDERS opens the order list.
Below come Your Downloads, when they bought any, and three cards: Your Primary Email (used to sign in), Billing Address and Shipping Address, each with an edit link.
Orders as cards
View orders
Your Order History lists every order as a card: the first item’s picture (with +2 and so on for more items), Order #1024, the first two item names, the date, the item count and the total, with VIEW ORDER and a Print Receipt link.
A badge shows the order’s status, coloured by where it stands: waiting for payment, paid, done (shipped, delivered or picked up), refunded (in full or in part) or closed (card denied, payment error or cancelled). A customer with no orders sees No Orders Have Been Placed and a Continue Shopping button.
A store that keeps its own copy of the order line template (ec_account_order_line.php in the wp-easycart-data folder) keeps the older order table.
An order’s page
The order confirmation page’s look
Opening an order shows it across the page, in the look of the order confirmation page. Beside the breadcrumbs sit its actions: Pay now for an unpaid order that can be paid online (with pay links on), Print Receipt, and the EU withdrawal button while the order can still be withdrawn from.
A notice above the order says when it is waiting for payment, when a payment is still processing (unless you turned the Payment pending notice off in Settings › Email), or when it was refunded or its payment failed. Then come the order information (number, date, status, tracking, shipping method, payment, coupon, email), the items with their choices, downloads and gift card codes, the totals and the addresses.
Addresses, details and password
Four forms
Billing information and Shipping information hold the addresses checkout fills in. Basic information holds the name and email, and the newsletter choice. Change password asks for the current password and the new one twice.
The forms use large fields on phones and show Saving… while they save. Moving between account pages shows Loading…, and a slow server adds a note after 8 seconds.
Subscriptions
When customers manage their own
With Stripe as your card gateway and Let shoppers manage their subscriptions on in Settings › Accounts › Account page, the menu gets Manage subscriptions. It lists Your Active Subscriptions as cards with VIEW DETAILS, and ended ones under Your Canceled Subscriptions. The full set of options is in How to Sell Subscriptions on WordPress.
Downloads
Your Downloads on the dashboard
A customer who bought downloads sees Your Downloads on the dashboard: each file with its own name and link, how many downloads are used out of the limit (counted up as they click), and when the link expires. The heading follows your store’s language. Each order’s page also has a Download link on the item.
Good to know
Visitors and guests
Signing in, a guest’s order link, Find your order, Elementor pages and fixes.
Sign in, create account and passwords
What visitors see
A visitor sees Returning Customer with email, password, Forgot Your Password? and SIGN IN, and a New User box with CREATE ACCOUNT. Under them sits Ordered without an account? Find your order.
Create an Account, Retrieve Your Password and Choose a New Password are cards in the same look. While a form works the page says so: Signing you in…, Creating your account…, Sending… or Saving….
A guest’s order link
Just the order
A guest reaches an order through its private link, in the receipt email and on the order confirmation page. The link opens the order alone, under its number: no menu and no breadcrumbs, because there is no account to go back to. Print Receipt and Pay now work there too.
Find your order
Guests get their order link by email
A guest who lost the email opens Find your order, types the Order number and the Email address used for the order, and presses Email me a link. When both match, the order’s own link goes to the email address on the order, never to a typed one. The page always answers If that matches an order, we have emailed a link to it., so it never reveals whether an order exists. It is always on, with nothing to set up.
Limits. One order gets at most 3 of these emails a day. One visitor gets 5 tries in 15 minutes and 20 a day, and after 2 tries the robot check from Settings › Checkout protection shows when you have one set up.
Where it shows. The link under the sign-in form opens it on your account page, or on your withdrawal page when the EU withdrawal button is on. To put the form on any page, use the [ec_order_lookup] shortcode (heading="0" leaves out its heading) or the WP EasyCart block set to Find your order ( guests ).
💡 Note: Find your order shipped with the EU withdrawal button, but it works in every store, with the button on or off.
Account pages built with Elementor
The widgets keep their own look
Inside the Elementor account widgets, such as My Account or Order History, the account keeps the markup and look those widgets style: no new menu, breadcrumbs or order cards there. Your Elementor design stays exactly as you built it. Everything else on this page, such as the guest link and Find your order, works the same. See Elementor: Design the Account Area.
If something looks wrong
The usual reasons
The account still looks old. The page uses the Elementor account widgets, or your store keeps copies of the account templates in the wp-easycart-data folder. A copy keeps the look it had.
No Manage subscriptions item. Let shoppers manage their subscriptions is off, or Stripe is not your card gateway.
No Print Receipt. Print receipt link on the account order page is off in Settings › Documents › Customer downloads, or a document rule hides it for that order.
A guest got no lookup email. The number and email must match the order, the email goes to the address on the order, and one order gets 3 a day. You can resend the receipt from the order screen.
Keep going
Related panels
The account settings: registration, subscriptions and spam protection.
The print receipt links and the PDFs customers can download.
The page customers see right after they order.
Look up and manage customer accounts.
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