Admin panels › Products
Product Reviews
The reviews your customers leave: working the queue, replying in public, asking for them in the first place, and rules for what gets through. 3 parts.
Quick links
Where to find it:WP Admin › EasyCart › Products › Product Reviews
Handling reviews
Moderation and replies
Working the queue, and responding where a response helps.
Moderating reviews
Approve, deny or open, with tiles to work through the queue
no stored settingsThe All reviews tab lists every review with its product, rating, approval, reply status and date. Tiles count and filter them: Pending, Approved, Verified buyers, the Avg rating, Low (1–2★), This week, Orphaned ( the product is gone ) and Needs reply. Filters adds status, rating, product, when it was submitted, and verified or unverified, replied or not. Bulk Actions approve, deny ( hide ) or delete several at once.
Open a review to edit its rating, title and text, approve or hide it, and see the product’s rating breakdown and the reviewer behind it. A Review status list flags what matters, such as a review not matched to a purchase or a low rating with no reply yet. A deleted review can be put back for 15 minutes; to hide one from shoppers, deny it instead.
💡 Note: Whether a review needs a login, and whether reviewer names show, are set under Settings › Store › Products. For a step by step walkthrough, see How to Collect and Show Product Reviews.
Replying in public
Your response, how it is signed, and whether the reviewer hears about it
no stored settingsYour reply ( PRO ) posts a public response under the review, signed as the store, and Also email this reply to the reviewer sends it to them as well. On the Requests & rules tab, Replies sets how replies are signed and whether that email box is ticked by default.
A reply is worth writing on a negative review. A customer who feels heard often revises their view, and other shoppers read the exchange as proof that somebody is paying attention. Write it for the people who will read it later, not for the reviewer; that keeps the tone right.
Getting them
Requests and rules
Asking customers after their order ships, and deciding what gets through.
Asking for reviews, and moderation rules
Automatic requests after an order ships, and rules for what arrives
no stored settingsOn the Requests & rules tab, Ask customers for a review after their order ships sends one email per order, listing what they bought with clickable stars that pre-fill the form. Choose the order status that triggers it and how many days to wait so the parcel has arrived, then set the subject and opening paragraph. Customers are never asked twice for the same product, anyone who already reviewed it is skipped, and every email has a one-click opt-out. A Reminder ( PRO ) can follow once. Send me a test shows you the email.
Moderation rules ( PRO ) apply when a review arrives: auto-approve verified buyers at a chosen rating or above, hold anything with a link or email address, from someone with no order for that product, or containing words you list, and email you at once for low ratings. Anything not matched waits as Pending. On every store, a second review of the same product from the same customer is held as a duplicate, and reviewers matched to an order get the Verified buyer badge.
Last 30 days counts requests queued, sent and opened, and the reviews they produced.
💡 Note: Requests send through your order email settings in Settings › Emails & Documents › Email, queued when the order status changes and delivered by WP-Cron. Time them to delivery: a request that arrives before the parcel gets a review of your shipping speed.
Keep going
Related panels
Review login requirements, names and notifications.
The reviews on a single product.
The orders that trigger review requests.
The customers behind signed-in reviews.
Sender settings for requests and replies.
The products being reviewed.
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